Seeing happy and contented faces is the aim of hotels all
around. However, it is a tough job. To make someone happy, to fulfill all the
demands, to provide them with the services they want, etc. is not as easy as it
seems. A few tips to guide you strike the right cord with the customer.
Automate
Automation is the key. The latest craze in the market has
taken the industry by storm. To be in the rat race, you always have to be
updated. You have to know what’s going on in the industry and what are your competitors
doing. The best thing about automation solutions are that, they are affordable
and can be installed in a couple of hours. It is a no mess solution with easy
usage.
Personalize the guest
The guest is the King here. A happy and satisfied customer in
turn leads to good reviews and good publicity for the hotel. A hotel is known
by the service it provides. The service adds another dimension to the hotel’s
reputation. Learn to identify the customer’s need and win over them.
The customer’s wish is your
command
Customer is everything. The customer would only be happy if
every demand and expectations of his/her are met. It may be a simple request
for a room service or to make up his/her room. Don’t hesitate to go forward and
ask whether they are happy with the service. If they are not, ask them what
would make them feel good. Go an extra mile to show how valuable they are.
Be a Trendsetter
Have your own concept. Don’t ape others. If you do so,
people won’t relate to your hotel but would always be ready to compare. Give them
a taste of your individuality which would always work as a trump card for you. People
today look forward to vacations with families and spending some quality with
their loved ones. At this point of time it is necessary to offer them services
that they might not have experienced before.
Respect Privacy and provide
Safety and Security
If you are dealing with cameras, make sure you respect the
privacy of your guests. They might become apprehensive about their personal
space but ensure that their privacy won’t be compromised. Secondly provide a
safe and secure environment by regular checks of the residing area and around.
You could also add a touch of automation to your hotel. To
know more about Hotel Automation products, please visit http://www.buildtrack.in/hotel-automation.
